IT Helpdesk Specialist - First-Line Support

The SE Advantage Support L1 role serves as the first point of contact for users of the SE Advantage platform, providing customer-focused assistance across registration, quoting, order management, and system navigation. This position is essential for ensuring smooth platform operations, resolving common issues, and escalating complex cases as needed.

• Provide first‑level support to SE Advantage users across North America.
• Handle inquiries via email, chat, and phone , including registration, account access, and quoting support.
• Diagnose and resolve basic hardware, software, and networking issues related to the platform.
• Guide users through processes such as creating quotes, navigating product catalogs, and managing orders.
• Walk customers through application use and troubleshooting steps.