Anishinabek Employment & Training Services
IT Client Services Strategy Manager
Job Description
Drive the strategy for IT Client Services while fostering innovation and collaboration. Manage the Help Desk and IT training programs to enhance service delivery.
In this critical managerial role, you'll oversee the IT Service Management portfolio and continuously evolve the strategy to meet organizational goals. You will lead a project team, focusing on understanding client needs and ensuring effective service delivery. Your efforts will be paramount in developing and managing incident processes and compliance with corporate standards.
Key Responsibilities:
• Oversee IT Service Management portfolio
• Drive enhancement of the Help Desk Services
• Lead the development of training programs
• Monitor and analyze service delivery metrics
• Ensure compliance with corporate strategies
Requirements:
• Degree in Computer Science or Business Administration
• 3–5 years' experience in IT service roles
• Experience in computer systems/network technology
• Signif...
In this critical managerial role, you'll oversee the IT Service Management portfolio and continuously evolve the strategy to meet organizational goals. You will lead a project team, focusing on understanding client needs and ensuring effective service delivery. Your efforts will be paramount in developing and managing incident processes and compliance with corporate standards.
Key Responsibilities:
• Oversee IT Service Management portfolio
• Drive enhancement of the Help Desk Services
• Lead the development of training programs
• Monitor and analyze service delivery metrics
• Ensure compliance with corporate strategies
Requirements:
• Degree in Computer Science or Business Administration
• 3–5 years' experience in IT service roles
• Experience in computer systems/network technology
• Signif...