IT Analyst/Help Desk Support

Job Description

This marine transportation company is seeking an Intermediate Technical Analyst to join our IT support team on a 6‑month contract. This role will provide Tier 2 help desk support and serve as a key point of contact for internal stakeholders, including executive‑level users. The ideal candidate combines strong technical fundamentals with exceptional communication, follow‑through, and a service mindset.

Provide Tier 2 help desk and desktop support to internal users, including executive stakeholders

Troubleshoot and resolve issues related to Microsoft technologies (Teams, Microsoft Admin tools, Windows Server environments)

Support guest site users and provide white‑glove, high‑touch service when required

Escalate complex issues appropriately and follow through to resolution

Communicate clearly and professionally with technical and non‑technical users

Document issues, solutions, and follow‑up actions accurately <...