IT Analyst

Responsibilities

• Champion the Digital & Data Engineering message to the business
• Provide level 1-2.5 support for hardware, software, and network problems reported, documenting problems and solutions as required
• Assist in 1st and 2nd level hardware and software support when required
• Liaise with and participate in solving 3rd level complex or unsolved problems
• Manage, support, and ensure operating viability of mobile devices, Windows PCs, and MacBooks, including imaging, provisioning, and reporting abnormalities
• Manage, support, and ensure operating viability of jobsite network infrastructure, including configuring firewalls, switches, wireless access points, wireless bridges, security cameras, signal boosters, VoIP phones, DMZ networks, and other systems unique to specific jobsites
• Ensure 24/7 availability and performance of the network that supports our systems, including on‑call responsibilities
• Project...