Investor Services, Assistant Vice President

Overview

The Lead Investor Services Manager oversees the Investor Services (IS) department, driving strategy, operations, and client relationship management to meet and exceed service delivery goals.

Responsibilities

• Manage and develop strong client relationships, representing IS and State Street to clients.
• Ensure day‑to‑day IS service delivery consistently meets or exceeds expectations.
• Liaise with clients on development initiatives and act as point of contact for escalated queries.
• Resolve complex operational and customer complaints referred by managers.
• Maintain a robust control environment, driving the development and implementation of internal control procedures, external compliance, and regulatory requirements.
• Provide regular liaison with senior management, supplying departmental feedback on teams, processes, and client information.
• Attend relevant State Street meetings and cascade key mes...