International Operations Specialist

Schedule:
3 days x 13-hour shifts or 4 days shifts. Rotation, Days and Nights
START DATE:
JUNE ****
LOCATION:
Polanco Mexico City
Purpose:
The Operations Coordinator, Compass is responsible for fulfilling or coordinating all types of assistance requests originating through the beneficiaries of the business travel policies. Work in close collaboration with the medical specialists, and where required, the Intl. SOS assistance and centers, to deliver high quality service, through efficient and cost-effective case management that is aligned with the beneficiaries contracted insurance policy.
Provide empathetic quality service to customers
Update all cases with the appropriate documentation
Be conscious of the cost effectiveness of the assistance solutions recommended and undertaken
Handle cases and phone calls in an efficient manner, per the protocols and any client specific Standard Operations Procedures
Accurately notifies as defined by ...