MSC Cruises
Internal Sales Supervisor
Job Description
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
The Internal Sales Supervisor is responsible for leading and developing a team of Personal Vacation Consultants, ensuring high productivity, sales performance, and service excellence. This role focuses on coaching, performance management, and aligning the team with business objectives to consistently reach sales targets while delivering great customer experience across all interactions.
Your Impact
- Monitor team members’ phone calls and WhatsApp interactions daily to ensure compliance with standards of handling, productivity, quality requirements and sales objectives.
- Provide ongoing guidance, support, and product knowledge to the team.
- Coach, motivate, and develop team members to maximize sales results and customer satisfaction.
- Assist the Sales Director in coordinating and executing special pro...