Job Description
Join Ciena as an intern in Resource Management to support high-speed connectivity initiatives. This position offers a chance to develop skills in operational excellence within a flexible, people-first culture.
As an intern in this role, you will oversee the readiness of field resources and ensure they are skilled for optimum performance. Your efforts will contribute to operational efficiency, aiding in the timely and effective deployment of services for customers. By focusing on onboarding and enablement content, you will help elevate the customer experience through collaboration and training.
Key Responsibilities:
• Align technician skills with project requirements
• Drive updates to enablement collateral
• Ensure new partner onboarding is efficient
• Review training needs for new products
• Maintain scalable enablement resources
Requirements:
• Knowledge of telecom or technology service environments
• Ex...
As an intern in this role, you will oversee the readiness of field resources and ensure they are skilled for optimum performance. Your efforts will contribute to operational efficiency, aiding in the timely and effective deployment of services for customers. By focusing on onboarding and enablement content, you will help elevate the customer experience through collaboration and training.
Key Responsibilities:
• Align technician skills with project requirements
• Drive updates to enablement collateral
• Ensure new partner onboarding is efficient
• Review training needs for new products
• Maintain scalable enablement resources
Requirements:
• Knowledge of telecom or technology service environments
• Ex...