Intake Specialist (Mérida)

Job TitleIntake SpecialistShiftMonday-Friday 2:00pm EST to 10:00pm ESTLocationChihuahua, Chihuahua and also Merida, Yucatan.
Additional in-person location: Milford.Modality100% On-SiteJob DescriptionWe are seeking a bilingual customer service professional to join our intake team, helping personal injury victims throughout Connecticut.
The role involves communicating with potential clients, managing intake calls, and ensuring a high standard of service.Skills & QualificationsFully fluent in English (speaking, writing, & reading)Minimum 1 year of customer service experience, preferably in a call center or BPO environmentProfessional verbal and written communication skillsTyping speed of 60+ WPMStrong attention to detail, grammar, and punctuationAbility to work independently and as part of a teamProficient typing skills to navigate various software programs, phone system, the internet, Microsoft Office Suite, Outlook, and AdobeKnowledge of medical or legal terminology is a plus...