Meloche Monnex Inc.
Insights Specialist at TD Insurance
Job Description
Drive analytical insights for TD Insurance in Montréal, Quebec, focusing on call center performance and customer interactions. This role demands a keen analytical mindset and a passion for data.
As a key member of the GIAC Insights team, you will support various stakeholders with strategic analysis and actionable recommendations. Your role will require in-depth investigation of call center metrics and enhancing customer experiences through data insights, bolstered by your analytical expertise and strong collaboration skills.
Key Responsibilities:
• Analyze call center performance metrics and trends
• Identify customer interaction relationships and behaviors
• Develop advanced forecasting models for call volumes
• Communicate key performance indicators effectively
• Collaborate with business partners to contextualize insights
Requirements:
• University degree in Statistics, Mathematics, or related field
• 8+ years of experience in analytics or data
• Exp...
As a key member of the GIAC Insights team, you will support various stakeholders with strategic analysis and actionable recommendations. Your role will require in-depth investigation of call center metrics and enhancing customer experiences through data insights, bolstered by your analytical expertise and strong collaboration skills.
Key Responsibilities:
• Analyze call center performance metrics and trends
• Identify customer interaction relationships and behaviors
• Develop advanced forecasting models for call volumes
• Communicate key performance indicators effectively
• Collaborate with business partners to contextualize insights
Requirements:
• University degree in Statistics, Mathematics, or related field
• 8+ years of experience in analytics or data
• Exp...