Job Description
The Opportunity
Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience.
Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.
The Role
- Develop and maintain confidential client information utilizing Wajax’s CRM software.
- Manage customer satisfaction with all existing customers by delivering the utmost in customer service.
- Generate new and repeat sales by providing product and pricing information in a timely manner.
- Determine customer requirements and expectations to recommend specific products and solutions.
- Recommend alternative products based on cost, availability, or specifications.
- Increase sales and average order size by means of cross‑selling, up‑selling, add‑on sales, and offering promotiona...