Job Description
Organizations supporting educational institutions face mounting operational complexity even as schools, students, and families demand faster, more intelligent service. Today's schools expect seamless, AI-powered assistance spanning learning platforms, student information systems, device management, and administrative processes. Yet most support teams remain trapped in disconnected tools, reactive escalation chains, and fragile workflows that collapse when tested by real-world scenarios. Our approach is structurally different: AI-enhanced 'cyborg' support agents working at the heart of a dynamic educational technology environment. In this position, you will directly influence how the support system evolves. Each resolution you deliver feeds future automation capabilities, each root cause investigation shapes operational standards and policy, and each unusual scenario you solve scales benefit to thousands of students and teaching professionals. This role demands production-grade, technic...