Red Oak Technologies
Information Technology Support Specialist
Job Description
Title
IT Support Specialist
Location
On site 5 days a week in Toronto, Canada
Position Type
Contract to hire
Required Skills
- PowerShell
- Python
Overview
You are looking for a customer‑oriented IT Support Specialist to join an expanding IT team. In this role, you will provide comprehensive technical support to staff, resolve hardware and software issues promptly, and ensure the smooth operation of the technology infrastructure. The ideal candidate will have a strong background in both Mac and PC environments, excellent troubleshooting skills, and a passion for delivering exceptional IT service.
Key Responsibilities
- Technical Support
- Provide first‑level support via phone, email, Atlassian Service Desk/Jira, Slack, and in‑person.
- Troubleshoot and resolve issues related to Mac and PC laptops, desktops, peripherals, and mobile devices.
- Diag...