Industrial Customer Success Leader — ROI & Growth

A technology and development firm in Medellín is seeking a Customer Success Manager to drive value for a portfolio of Enterprise and Strategic accounts. This role requires 3-6 years in customer success within a B2B software environment, strong retention results, and bilingual proficiency in French and English. Responsibilities include managing product adoption and ensuring measurable ROI. The ideal candidate should have experience in industrial environments and a proactive mindset in shaping customer frameworks.
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