Indigo Books & Music

Indigo Customer Engagement Specialist

📍 Location
london, on
⏰ Job Type
Full-time
📅 Posted
June 09, 2026
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Job Description

Add joy to customer experiences at Indigo as a Customer Experience Representative. Your role focuses on cultivating authentic connections that resonate with our brand's mission.
As an Indigo Customer Engagement Specialist, you will support store operations while creating a welcoming atmosphere for every visitor. Your responsibilities include creating engaging product stories, curating collections, and ensuring visual standards are met. You will also contribute to a culture of health and safety for both team members and customers.
Key Responsibilities:
• Foster a warm and welcoming store environment
• Assist with daily operations and closing tasks
• Connect customers with meaningful product stories
• Curate tailored product collections for individuals
• Act on customer feedback in a timely manner
Requirements:
• Retail experience in a specialty environment preferred
• Ability to lift up to 40 pounds safely
• Flexible availability including evenings and w...

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