Manulife Financial
Incident Manager at Manulife in Waterloo
Job Description
Drive incident management excellence with Manulife as an Incident Manager in Waterloo, Ontario. Lead the resolution of high-impact IT incidents while ensuring effective communication with stakeholders.
In this pivotal role, you will coordinate Managed Priority 3 incidents from identification to resolution. Your communication skills will be vital as you provide real-time updates to executives and technical teams. Emphasizing continuous improvement, you will collaborate closely with engineering and operations teams to enhance incident response processes.
Key Responsibilities:
• Manage end-to-end resolution of MP3 incidents swiftly
• Lead communication efforts during high-pressure incidents
• Support P1 and P2 incident management as needed
• Facilitate collaboration across technical and business teams
• Document incident timelines and communication effectively
Requirements:
• 4+ years in Incident Management or IT Operations
• Experience with cloud-related inc...
In this pivotal role, you will coordinate Managed Priority 3 incidents from identification to resolution. Your communication skills will be vital as you provide real-time updates to executives and technical teams. Emphasizing continuous improvement, you will collaborate closely with engineering and operations teams to enhance incident response processes.
Key Responsibilities:
• Manage end-to-end resolution of MP3 incidents swiftly
• Lead communication efforts during high-pressure incidents
• Support P1 and P2 incident management as needed
• Facilitate collaboration across technical and business teams
• Document incident timelines and communication effectively
Requirements:
• 4+ years in Incident Management or IT Operations
• Experience with cloud-related inc...