Inbound Superannuation Consultant
Job Description
Location: Modern City Office in Adelaide (Hybrid)
Hours: 37.5 hours per week, rotating roster Monday to Friday between 7:00 AM and 8:00 PM (No weekends)
Training: 2 weeks paid comprehensive training provided
Employment Type: 6-month fixed-term contract, full-time (37.5 hours)
About the Role:
We are looking for motivated and talented individuals to join Mercer’s Helpline Contact Centre team. In this role, you will deliver outstanding customer service and provide general advice information to members regarding their superannuation across multiple funds we administer. Your focus will be on building trusted relationships with members and internal colleagues while meeting key performance indicators centered on call quality and customer experience.
What You’ll Do:
Provide exceptional support and advice to superannuation members
Build strong, trust-based relationships with members and c...