Job Description
The Role
We’re looking for an energetic, self-driven Collections Specialist to resolve delinquent mortgage accounts and support homeowners through the collections process. You will manage early-stage arrears (1–30 days), negotiate repayment solutions, and help homeowners stay on track.
Key responsibilities include:
Resolve delinquent accounts (1–30 days) through collections and/or alternate arrangementsWork proactively with homeowners to prevent future arrearsAddress homeowner inquiries related to:Lapsed home insuranceCondominium and tax arrearsShortfalls at payoutHandle inbound calls and emails to resolve mortgage arrears; occasionally initiate outbound calls on a case-by-case basisEvaluate each account by reviewing loan particulars and payment history to determine the appropriate course of action for both MCAP-owned and sub-serviced mortgagesNegotiate appropriate repaym...