Implementation Success Analyst

Overview

We are Oitchau, a fast-growing company focused on transforming how businesses manage time and attendance. We’re looking for an Implementation Success Analyst to lead client onboarding and ensure an excellent implementation experience for our customers. You will play a key role in driving product adoption and long-term success by guiding clients through all stages of implementation — from kickoff and configuration to go-live and post-launch support.

Responsibilities

• Lead and manage the onboarding process for clients, ensuring a smooth transition to using the platform.
• Develop and implement integration playbooks that promote quick and effective adoption of the solutions.
• Collaborate with internal teams to configure and customize the platform according to each client's specific needs.
• Conduct training sessions and workshops with clients to ensure full understanding and utilization of the platform's functionali...