Implementation Engineer (Cisco/Omnichannel CX)

Sutherland is an equal opportunity employer.

Job Description:

1. Responsible for the design, implementation and support of Sutherland CISCO UCCE and CUCM platforms. Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions such as Cisco Routing, Inbound Voice, , CiscoEmail, Cisco Chat, Cisco Social Media, CISCOSMS, Speech Analytics, Proactive Contact, CallBack, Outbound campaign Manager etc.
2. Strong Knowledge in CISCO UCCE , WEBEX Connect and Java
3. Responsible for working closely with the partnering groups within Sutherland to gather business requirements and ensure that our technical offering satisfies those requirements.
4. Partners with the Business and Service Delivery team to assist with new Program solutions.
5. Responsible for Engineering design documentation along with Runbooks for Operations.
6. Partners with development/integrations team for platform support when needed. ...