Rheem Manufacturing
Hybrid Technical Customer Support Role
Job Description
Join our team as a Product Support Specialist III, providing specialized technical support for HVAC and related systems. This role is primarily remote with occasional fieldwork responsibilities.
As a Product Support Specialist, you will play a vital role in diagnosing and resolving issues with post-sale products, including boilers and heat pumps. You’ll offer assistance through clear communication, help in understanding warranty processes, and ensure all records are accurately maintained. Delivering exceptional customer service is central to this position.
Key Responsibilities:
• Provide remote technical assistance for customer inquiries
• Identify and troubleshoot problems with products
• Clarify warranty information and processes to customers
• Facilitate returns for malfunctioning items and track progress
• Document resolutions and manage customer interactions in CRM
Requirements:
• Experience in HVAC, refrig...
As a Product Support Specialist, you will play a vital role in diagnosing and resolving issues with post-sale products, including boilers and heat pumps. You’ll offer assistance through clear communication, help in understanding warranty processes, and ensure all records are accurately maintained. Delivering exceptional customer service is central to this position.
Key Responsibilities:
• Provide remote technical assistance for customer inquiries
• Identify and troubleshoot problems with products
• Clarify warranty information and processes to customers
• Facilitate returns for malfunctioning items and track progress
• Document resolutions and manage customer interactions in CRM
Requirements:
• Experience in HVAC, refrig...