Job Description
Become a Life Services Agent with Wawanesa and provide outstanding customer service in a supportive hybrid environment. Engage with our policyholders to streamline their experiences.
Wawanesa is looking for a dedicated Life Services Agent to enhance our customer engagement initiatives. This role involves addressing policy inquiries, facilitating communication between clients and brokers, and ensuring accurate processing of policy changes. Your customer service skills and teamwork will contribute significantly to client retention and satisfaction.
Key Responsibilities:
• Facilitate Life Services operations as a main contact
• Manage client and agent calls in a call center
• Respond to inquiries following established service standards
• Create professional correspondence for clients and agents
• Record and document client interactions accurately
Requirements:
• Minimum of two years’ experience in a call center
...
Wawanesa is looking for a dedicated Life Services Agent to enhance our customer engagement initiatives. This role involves addressing policy inquiries, facilitating communication between clients and brokers, and ensuring accurate processing of policy changes. Your customer service skills and teamwork will contribute significantly to client retention and satisfaction.
Key Responsibilities:
• Facilitate Life Services operations as a main contact
• Manage client and agent calls in a call center
• Respond to inquiries following established service standards
• Create professional correspondence for clients and agents
• Record and document client interactions accurately
Requirements:
• Minimum of two years’ experience in a call center
...