Johnston Canyon Lodge & Bungalows
Hotel Operations and Guest Relations Manager
Job Description
Join as a Hotel Operations and Guest Relations Manager, focusing on operational excellence and superb customer service. Work directly at the location, developing a welcoming atmosphere for all guests.
This role demands expertise in hotel management, with three to five years of relevant experience. Lead staff recruitment and training while conducting performance assessments. Handle budgets, maintain inventory, and manage marketing activities to enhance guest experiences.
Key Responsibilities:
• Develop and enforce policies for hotel operations
• Supervise and train staff members for efficiency
• Address guest inquiries and resolve complaints
• Prepare budgets and oversee financial outcomes
• Conduct training and manage events effectively
Requirements:
• 3–5 years of hotel management experience required
• Proficient in Microsoft Office Suite and CRS
• Excellent verbal and written communication skills
This role demands expertise in hotel management, with three to five years of relevant experience. Lead staff recruitment and training while conducting performance assessments. Handle budgets, maintain inventory, and manage marketing activities to enhance guest experiences.
Key Responsibilities:
• Develop and enforce policies for hotel operations
• Supervise and train staff members for efficiency
• Address guest inquiries and resolve complaints
• Prepare budgets and oversee financial outcomes
• Conduct training and manage events effectively
Requirements:
• 3–5 years of hotel management experience required
• Proficient in Microsoft Office Suite and CRS
• Excellent verbal and written communication skills