Hotel Manager

Heron’s Landing Hotel, operated by Tiger Investment Co. Ltd., is seeking a Hotel Manager to oversee daily hotel operations and ensure efficient service delivery, staff supervision, and guest satisfaction.

Duties and Responsibilities

Develop, implement, and evaluate policies and procedures to ensure smooth and efficient hotel operations

Prepare and manage budgets and monitor revenues and expenses

Participate in pricing strategies and promotional initiatives to maximize occupancy and profitability

Negotiate with suppliers for the provision of materials, equipment, and services

Recruit, train, schedule, and supervise hotel staff

Coordinate and negotiate with clients regarding the use of hotel facilities for meetings, events, and group bookings

Address guest concerns and complaints promptly to ensure a high level of customer satisfaction

Collaborate with other departments to maintain consistent service standards and operatio...