Helpdesk Support Engineer (Tier 2)

HIRING IMMEDIATELY!!! Location: Tokyo, Japan A Global Dutch Owned Audiovisual Electronics Manufacturer is seeking REMOTE Tier 2 level hardware / software Support Engineers! If you are an Electronics Nerd who geeks out on Electronics like Bluetooth Earbuds, Headsets, and Streaming Video Cameras, this position is for you! Responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, owns all communication with internal and external stakeholders. Key responsibilities: Resolve technical issues escalated by Tier 1 Support Reproduce, and resolve as many issues as possible and conduct sparring with Tier 3 colleagues when applicable Maintain a high level of technical expertise in audio and video technology and associated IT infrastructure Maintain awareness and knowledge of industry-leading UC and meeting room applications, such as Microsoft Tea...