International Bank
Helpdesk Support
Job Description
Excellent
POSITION: Helpdesk Support
POSITION OBJECTIVE:
To perform Technology Helpdesk / Desktop support functions;
To perform BOD, EOD procedures and other related duties according to corresponding TI CFCs;
PRINCIPAL RESPONSIBILITIES:
ePO, Patches installation and VTM administration
New PC deployment and old PC retirement
PC moves, hardware upgrades and troubleshooting
Printer support for end users
Desk visits to end users, when problem can not be resolved remotely
On-site support of presentations, Town Halls, Video conferences, trainings, etc.
Provide service to internal client according to SLA, closely interact with clients in Russian language
Maintaining Hardware Inventory
Participate in Quarterly RCSA process
Work in shifts to provide extender hours of onsite sup...
POSITION: Helpdesk Support
POSITION OBJECTIVE:
To perform Technology Helpdesk / Desktop support functions;
To perform BOD, EOD procedures and other related duties according to corresponding TI CFCs;
PRINCIPAL RESPONSIBILITIES:
ePO, Patches installation and VTM administration
New PC deployment and old PC retirement
PC moves, hardware upgrades and troubleshooting
Printer support for end users
Desk visits to end users, when problem can not be resolved remotely
On-site support of presentations, Town Halls, Video conferences, trainings, etc.
Provide service to internal client according to SLA, closely interact with clients in Russian language
Maintaining Hardware Inventory
Participate in Quarterly RCSA process
Work in shifts to provide extender hours of onsite sup...