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Help Desk (Xico)
Job Description
KioSoft Technologies LLC (KioSoft) is a growing hardware and software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide. We are looking to hire 2‑3 Help Desk Technicians at our office in Mexico City!
Main Duties and Responsibilities- Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.
- Coordinate with cross‑functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution.
- Technical Expertise
- Maintain a deep understanding of KioSoft Technologies products, features, and functionality.
- Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommend...