Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities for Help Desk Technician

• Respond to user inquiries by phone, email, chat, or in person
• Troubleshoot common hardware and software problems
• Maintain hardware inventory and ensure documentation is up-to-date
• Reset passwords and maintain user accounts (as applicable)
• Research solutions to complex issues and escalate unresolved issues to senior technicians
• Document procedures and solutions using internal systems
• Provide clear and concise instructions to guide users through problem-solving steps