Help Desk Associate (5)

Help Desk Associate

Key responsibilities are as follows:

• Diagnosing basic IT and computer system and network issues; hardware, software, networking, desktop, VPN and operator problems.
• Installation, configuration, and troubleshooting of hardware and peripheral components such as monitors, keyboards, printers, disk drives, network servers, routers, and firewalls.
• Install, remove, test and configure PC operating systems, software and hardware.
• Answer technical support phone calls, open support tickets and address those client requests.
• Resolve, elevate and provide status updates to internal team members.
• Provide user assistance as needed on operating systems, software and hardware usage and procedures.
• Provide technical support both via phone and onsite service during the normal working hours.
• Troubleshoot & research business application, PC, server and network hardware errors.
• Deploy, main...