Healthcare SaaS Support Specialist

The Healthcare SaaS Support Specialist is a full-time, on-site role based in Aguascalientes, AGU. This role focuses on supporting healthcare clients and internal teams in the effective use of Jannic MedTransit’s technology platform. Daily responsibilities include responding to support tickets and phone inquiries, troubleshooting technical and user issues, and guiding users through system features such as scheduling, tracking, and patient data workflows. The specialist collaborates with operations, clinical, and technical teams to clarify requirements, document issues, and elevate complex problems as needed. Additional tasks include creating knowledge base articles, assisting with user training sessions, gathering product feedback, and helping ensure that platform usage aligns with safety, compliance, and service standards in the medical transportation environment.

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