Job Description
Join Cencora as a Program Manager and lead innovative healthcare projects. Drive operational success and enhance client engagement through effective project management practices.
This full-time role emphasizes coaching associates for superior customer service while monitoring their performance to identify training needs. You will be responsible for managing various healthcare-related projects, facilitating client meetings, and ensuring quality improvement initiatives are executed efficiently. This is an exciting opportunity for professionals with a strong healthcare background and program management experience.
Key Responsibilities:
• Oversee associates in call handling and service delivery
• Implement call center project management strategies
• Evaluate project performance and areas for enhancement
• Generate project reports and manage performance metrics
• Coordinate staff recruitment efforts and assist hiring
Requirements:
• University degree in Business A...
This full-time role emphasizes coaching associates for superior customer service while monitoring their performance to identify training needs. You will be responsible for managing various healthcare-related projects, facilitating client meetings, and ensuring quality improvement initiatives are executed efficiently. This is an exciting opportunity for professionals with a strong healthcare background and program management experience.
Key Responsibilities:
• Oversee associates in call handling and service delivery
• Implement call center project management strategies
• Evaluate project performance and areas for enhancement
• Generate project reports and manage performance metrics
• Coordinate staff recruitment efforts and assist hiring
Requirements:
• University degree in Business A...