Job Description
iHunters is seeking a CS Support & Risk Control Lead on behalf of a fast-growing iGaming operator that recently launched its Brazilian operations and is already fully licensed in the market. Our client is building its local team from the ground up and needs a hands-on operational leader to oversee both Customer Support and Risk Control functions. If you thrive in high-volume environments, know how to balance user experience with fraud prevention, and are ready to help shape operations in one of the most exciting iGaming markets in the world this role is for you.
What You ll Do:
Customer Support Operations
- Lead and manage the CS team to ensure excellent user experience and timely issue resolution
- Monitor daily performance metrics including response time, resolution time, user satisfaction, and service quality
- Handle complex escalations related to payments, bonuses, account issues, verification, and platform concerns
- Create and...