Job Description
Customer Success • Florianópolis • Hybrid
Head of Customer Success - LatAm
We’re looking for an experienced Customer Success leader to help us conquer the Latin American market. Are you the one? Apply now!
Role Overview
We are looking for a commercially minded and operationally strong Head of Customer Success to lead our LATAM Customer Success organization. This role is responsible for driving customer retention, expansion, adoption, and long-term value realization across the region while ensuring strong adherence to global Customer Success playbooks, methodologies, and operating standards. As part of the Revenue organization, this leader will work cross-functionally with Sales, Implementation, Product, and Support teams to ensure customers achieve measurable business outcomes and maximize the value of the Infraspeak platform. The ideal candidate combines strategic leadership, customer-centric thinking, and strong commercial acumen with the...