Head of Customer Success
Job Description
Head of Customer Success (Bilingual – English & Spanish)
Location: Remote | Industry: Logistics & Supply Chain | Function: Leadership
Are you ready to redefine customer experience in the logistics industry? We're looking for a bilingual (English & Spanish) leader with a passion for operational excellence and customer impact to build and scale our global Customer Success function from the ground up.
About the Role:
As Head of Customer Success, you won't just lead a team—you'll design the entire customer success ecosystem for a high-growth logistics company. From onboarding to renewal, you'll ensure every client sees measurable value, streamlined operations, and an experience that earns long-term trust.
You'll work closely with commercial, operations, and product teams to align customer goals with supply chain solutions that drive results at scale.
Key Responsibilities:
- Architect the Customer Success function—define vision, structu...