Bomi Group

Head of Customer Services

📍 Location

colombia, colombia

⏰ Job Type

Full-time

📅 Posted

May 29, 2026

Apply Now

Job Description

  General Description Of Responsibilities
   Ensure the proper relationship and improvement of the customer experience. Ensure excellent communication, the daily procedures of the operation, indicators, reports and the management of complaints and claims.
 Fulfill the service promises established in time, mode and quality in relation to the contractual commitments with the clients, ensuring the standardization and compliance of the team in charge.
  Specific Responsibilities 
 Generate strategies to achieve compliance with the established indicators with clients, effectively and efficiently monitoring them.
 Guarantee the measurement of the established KPIs according to the contractual points between the clients and Bomi.
 Lead the investigation of complaints. Standardize the response and control of the information in “Boclaims” until the generation of corrective, preventive and continuous improvement actions.
...
    

Ready to Apply?

Take the next step in your career - we're hiring now!

Apply for this Position