Job Description
Every client who books with Cielo Travel — the CEO with a security detail, the VIP government official, the backpacker on a $50 airport transfer — should feel like the most important person in the country. That outcome is what companies like Ritz-Carlton, Disney, and Singapore Airlines deliver every day, and they do it through a playbook, not personality. The Head of Client Experience writes that playbook for Cielo — by personally doing the work, documenting what good looks like, and making it repeatable.
This is a hands‑on role. The Head of Client Experience is in the work every day: taking calls, meeting clients at the airport, handling escalations directly. They work as a peer with the GM, the Tours Manager, the Sales Director, and the Coordinators, Drivers, and Guides who deliver. The work, the standard, and the win are shared.
Why This Role, Why Now
Cielo is at the start of its growth curve, anchored in Colombia and building toward a multi‑country p...