Job Description
At Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection.
Job Type
Full-time, Part-time
Key Responsibilities
- Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
- Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail.
- Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
- Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized.
- Collaborate closely with the housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest‑ready.
- Resolve guest billing questions and service issues with...