Pomeroy Lodging
Guest Services Switchboard Agent
Job Description
Be the voice of our Lodge as a Switchboard Agent and delight guests with exceptional service in Kananaskis, AB. Your role is to ensure smooth communications and a warm welcome.
As a Switchboard Agent, you'll contribute to our guests' unforgettable experiences by managing calls and inquiries professionally. This role requires excellent communication and multitasking abilities as you interact with various departments and respond to guest needs. Your knowledge of Kananaskis will help promote the area, enhancing overall guest satisfaction while you coordinate room assignments.
Key Responsibilities:
• Answer calls efficiently and with warmth
• Provide high-level guest service during every interaction
• Promote Lodge amenities and local attractions
• Collaborate effectively with hotel teams
• Manage room inventory and guest billing inquiries
Requirements:
• Previous Front Office experience is advantageous
• Hosp...
As a Switchboard Agent, you'll contribute to our guests' unforgettable experiences by managing calls and inquiries professionally. This role requires excellent communication and multitasking abilities as you interact with various departments and respond to guest needs. Your knowledge of Kananaskis will help promote the area, enhancing overall guest satisfaction while you coordinate room assignments.
Key Responsibilities:
• Answer calls efficiently and with warmth
• Provide high-level guest service during every interaction
• Promote Lodge amenities and local attractions
• Collaborate effectively with hotel teams
• Manage room inventory and guest billing inquiries
Requirements:
• Previous Front Office experience is advantageous
• Hosp...