Guest Services Representative

Mercedes-Benz of NorthlakeLocation: 10725 Northlake Auto Plaza Blvd, Charlotte, North Carolina 28269

Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Performs opening and closing Guest Services procedures.

Answers incoming phone calls in a courteous, prompt, and professional manager.

Directs phone calls to the appropriate person

Takes accurate messages.

Directs customers to the appropriate person or department.

Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.

Tracks and filters all incoming calls and takes messages.