The Sidney Pier Hotel & Spa
Guest services manager
Job Description
Overview
Languages: English
Education: Secondary (high) school graduation certificate
Experience: 3 years to less than 5 years
On site: Work must be completed at the physical location. There is no option to work remotely.
Work setting: Hotel, motel, resort
Responsibilities
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Conduct training sessions
- Negotiate with clients for the use of facilities
- Prepare budgets and monitor revenues and expenses
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
- Manage events
Additional information
Work conditions and physical capabilities
- Fast-paced environment <...