Guest Services Manager 宾客服务经理

Responsibilities

• Perform all duties as Senior Lobby host, including additional duties as follows::
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems
• Supervises and directs lobby personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and priority club guests receive special attention
• Assist Lobby Host in greeting, rooming, and sending off VIP guests.
• Inspects front office and back of house regularly for cleanliness.
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