Guest Service Agent

We are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Jakarta, Indonesia. As the face of our organization, you will play a crucial role in creating memorable experiences for our guests from check-in to check-out.

• Greet guests warmly and provide a seamless check-in and check-out process
• Respond promptly and efficiently to guest inquiries, requests, and concerns
• Handle guest accounts, including billing and payment processing
• Promote hotel facilities and services, identifying opportunities to enhance guest experiences through upselling
• Coordinate with other departments to ensure guest needs are met in a timely manner
• Maintain accurate guest records and reservations using our property management system
• Assist with concierge services, including providing local area information and recommendations
• Ensure the lobby and front desk areas are clean, organized, and ...