Guest Experience Supervisor Jasper Skytram

Guest Experience Supervisor Jasper Skytram

$21 an hour – Full‑time – Jasper, AB

At Pursuit, we create memorable guest experiences across our iconic destinations. This seasonal role (Spring/Summer 2026) focuses on leading the Guest Services team to deliver outstanding hospitality on the Skytram.

Role & Responsibilities

• Supervise daily operations of the guest services team, assigning stations, cash tills, and tasks.
• Lead and guide agents by scheduling duties, breaks, and ensuring high levels of performance and guest satisfaction.
• Handle complex guest inquiries, complaints, and escalations via email, phone, and in‑person channels.
• Ensure all guest interactions are handled with professionalism and efficiency.
• Oversee point‑of‑sale systems and Skytram flight scheduling to minimize wait times.
• Assist with onboarding, training, and ongoing development of Guest Services Agents.
• Maintain ...