Regina Exhibition Association Limited (REAL)
Guest Experience Operations Lead at REAL
Job Description
Join REAL's team as a Guest Experience Ticket Operations Lead and oversee exceptional ticket service at events. Influence guest enjoyment through effective ticket management and support.
In this position, you will be integral to ticket operations, providing customer guidance and maintaining a welcoming environment. Reporting to the Supervisor of Guest Experience, you will manage ticket scanning and sales processes efficiently while ensuring compliance with venue policies. Your attention to detail will enhance the visitor experience.
Key Responsibilities:
• Manage ticket sales using advanced technology
• Assist patrons with venue information and seating
• Ensure adherence to ticketing regulations and processes
• Monitor safety and service standards during events
• Organize Box Office areas for optimal guest access
Requirements:
• High school diploma or GED required
• Minimum of 2 years in ticket operations/customer service
• Strong understanding of ticke...
In this position, you will be integral to ticket operations, providing customer guidance and maintaining a welcoming environment. Reporting to the Supervisor of Guest Experience, you will manage ticket scanning and sales processes efficiently while ensuring compliance with venue policies. Your attention to detail will enhance the visitor experience.
Key Responsibilities:
• Manage ticket sales using advanced technology
• Assist patrons with venue information and seating
• Ensure adherence to ticketing regulations and processes
• Monitor safety and service standards during events
• Organize Box Office areas for optimal guest access
Requirements:
• High school diploma or GED required
• Minimum of 2 years in ticket operations/customer service
• Strong understanding of ticke...