Guest Experience Advisor At Cmh Banff

Elevate guest experiences with CMH Heli-Skiing & Summer Adventures in Banff. As a Guest Experience Advisor, youll deliver personalized service and cultivate lasting relationships.

In this full time role, you will manage guest relationships from booking to post-travel engagement. Your responsibilities include providing anticipatory care, maintaining meticulous guest profiles, and ensuring seamless travel experiences. You will also work to maximize guest retention through proactive communication and personalized service offerings.

Key Responsibilities

• Build trust with current and returning guests
• Provide proactive, anticipatory service and support
• Guide guests through booking processes and selections
• Collaborate with teams to ensure flawless execution
• Lead post-trip follow-ups to enhance re-engagement

Requirements

• Post-secondary education in related field
• 2+ years in sales or guest ...