Thinkific
Growing Team Leader in Customer Success
Job Description
Shape the future of customer success at Thinkific as a Growing Team Leader for a 16-month contract. Your focus will be on team leadership, customer satisfaction, and business impact.
In this dynamic role, you will manage the Strategic CSM team, driving daily operations and enhancing customer engagement. Fostering a culture of growth, you’ll mentor your team to ensure the success of key clients while addressing challenges effectively. Your collaboration across departments will be essential for achieving renewal and expansion goals.
Key Responsibilities:
• Mentor and lead the Customer Success Managers team
• Oversee daily operations and coordinate team meetings
• Design processes to reduce operational challenges
• Manage customer relationships to solve complex issues
• Represent customer voices in product roadmap discussions
Requirements:
• Minimum 4 years in customer account management
• At least 3 years managing individual contributors
• Proven success ...
In this dynamic role, you will manage the Strategic CSM team, driving daily operations and enhancing customer engagement. Fostering a culture of growth, you’ll mentor your team to ensure the success of key clients while addressing challenges effectively. Your collaboration across departments will be essential for achieving renewal and expansion goals.
Key Responsibilities:
• Mentor and lead the Customer Success Managers team
• Oversee daily operations and coordinate team meetings
• Design processes to reduce operational challenges
• Manage customer relationships to solve complex issues
• Represent customer voices in product roadmap discussions
Requirements:
• Minimum 4 years in customer account management
• At least 3 years managing individual contributors
• Proven success ...