Job Description
**About the Role**
At Uber, providing excellent customer support is a core feature of our product experience. As a Groceries and Retail CX Program Manager, you will be responsible for listening to customers and merchants, understanding the root causes of painful experiences, and helping to design solutions to deliver an excellent experience when it matters the most.
You will partner cross-functionally with Operations and Product teams, regionally and globally, to design and implement top-in-class support solutions. You will work closely with the support operation and will be accountable for delivering our support services through agents and technology.
We seek a steadfast customer advocate who is an excellent relationship builder, project manager, and process optimizer.
- Define and implement key portions of the support strategy in the region
- Build and improve current processes according to business priorities and identified opportunities
- Help implement a portfoli...
At Uber, providing excellent customer support is a core feature of our product experience. As a Groceries and Retail CX Program Manager, you will be responsible for listening to customers and merchants, understanding the root causes of painful experiences, and helping to design solutions to deliver an excellent experience when it matters the most.
You will partner cross-functionally with Operations and Product teams, regionally and globally, to design and implement top-in-class support solutions. You will work closely with the support operation and will be accountable for delivering our support services through agents and technology.
We seek a steadfast customer advocate who is an excellent relationship builder, project manager, and process optimizer.
- Define and implement key portions of the support strategy in the region
- Build and improve current processes according to business priorities and identified opportunities
- Help implement a portfoli...