Global Member Service Training Specialist

Why join this team Enhance the competencies of member service teams by conducting training sessions that boost employees' performance in alignment with UNFCU's service excellence standards and core values. Responsible for performing training needs assessments, assisting with the design of material, delivering curriculum and learning materials, and managing all phases of training interventions. Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct. This position is expected to be hybrid. NYC Salary Range - $80,070 - $90,000 annually; compensation is commensurate to geographic location. What you'll do Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors. During training sessions, encourage critical thinking, engagement, participation and discussion o...