Global Head – Client Experience & Operational Excellence, VP III - State Street Investment Management

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

State Street Investment Management (State Street IM, formerly State Street Global Advisors or SSGA) is seeking a Global Head - Client Experience Operational Excellence, Vice President.

The ideal candidate will have deep expertise across investment operations, business controls, and process optimization, with a proven ability to operate at both strategic and execution levels. This leader will drive operational excellence across Client Experience Business Services, improving service delivery, increasing efficiency, and proactively reducing operational risk.  This role will leverage modern technology and AI to transform operational processes, enhance scalability and resilience, and deliver improved client outcomes.

This role reports directly to State Street IM's Global Head of C...