Global B2B SaaS Support Specialist

An innovative e-Commerce platform is seeking a Customer Service Representative in Ottawa, Canada. This role involves supporting guests through live chat and email, generating help center articles, and identifying customer trends for improvements. Candidates should have experience in B2B customer service, ideally within SaaS or eCommerce settings, and must thrive in a fast-paced, evolving environment. Flexibility for a 5-day workweek is essential.
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